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How to reach the UIF by phone and email, what to have ready before you call, and how to find your nearest Department of Employment and Labour office.
Last updated: 2025-01-15
Sometimes the fastest way to resolve a UIF question is to speak to a person. The UIF call centre and the network of Department of Employment and Labour offices can help with claims, payments and document queries. This guide explains how to make contact and how to prepare so your query is resolved on the first try.
Because official contact numbers can change, always confirm the current details on the Department of Employment and Labour website before relying on them.
Always confirm the current national call centre number and email address on the official Department of Employment and Labour website, as they are updated from time to time.
If your query is complex – for example, an employer that did not declare you or a rejected claim – visiting a labour office in person is often the most effective option. Take your ID and all your claim documents with you, and arrive early to avoid long queues.
The call centre generally operates during standard working hours on weekdays. Confirm the current times on the official Department of Employment and Labour website.
Have your ID number, claim or reference number, and your employer’s details on hand so the agent can find your record quickly.
Yes. You can email documents for certain queries. Always keep a copy and a record of when you sent them.
When online tools are not enough, the UIF call centre, email and labour offices give you a direct line to help. Prepare your ID and claim details before making contact, confirm the latest official numbers, and choose an in-person visit for complex problems. A little preparation makes every conversation faster.