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Track your UIF claim from home using the uFiling portal. Learn how to log in, read your claim status and understand what each status means.
Last updated: 2025-01-15
Once you have submitted a UIF claim, the most convenient way to track it is online through the uFiling portal. You can see whether your claim has been received, approved or paid without standing in a queue or waiting on hold.
This guide shows you how to check your status online and explains what the different statuses mean so you know whether to sit tight or take action.
If you have not registered on uFiling yet, see our uFiling login guide to create an account first.
| Status | What it means |
|---|---|
| Received / Pending | Your claim has been logged and is waiting to be assessed. |
| Approved | Your claim qualifies and payment is being arranged. |
| Paid | A payment has been released to your bank account. |
| Rejected | Your claim did not qualify – check the reason and appeal if needed. |
| Outstanding documents | The Fund needs more information before it can continue. |
Claims can take time to assess, especially if documents are missing or your employer’s declarations are outstanding. If it stays pending for several weeks, follow up by phone or WhatsApp.
Yes. You can also check by calling the UIF call centre or using the Department of Employment and Labour WhatsApp service.
Read the rejection reason carefully. Many rejections are due to fixable issues such as missing documents or an incorrect termination code on the UI19.
Checking your UIF status online through uFiling is the quickest way to stay informed. Log in regularly, understand what each status means, and act fast if the Fund asks for documents or rejects your claim. If you cannot get online, the call centre and WhatsApp options are always available.